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Terms and Conditions

These conditions form the basis of the contract between the customer and Vertigo Transport Ltd. They explain the rights and responsibilities of both parties in relation to any services provided by Vertigo Transport Ltd. It is important that You read them carefully. Alternative terms and conditions can apply if agreed in writing before the start of Work. This agreement is subject to English law and the jurisdiction of the English Courts unless both parties have agreed otherwise. Whenever the following words or phrases appear in this agreement they will always have the same meaning as: We, or Us, or Our: Vertigo Transport Ltd Our sub-contractors or agents. You and Your: The customer or the customer’s agent or representative. Goods: The Goods that are being moved or stored. Work: Any services We are to provide under this agreement.

1. QUOTATION/ESTIMATE Our quotation/Estimate is valid for twenty eight days and is subject to availability of resources. All quotations are provided as an estimate unless specified as a fixed price job. We will endeavour to complete the work in the estimated time, but any additional chargeable hours will be included in the final price. We may amend Our quotation/estimate if:

A. Our quotation/estimate is not accepted within twenty eight days or You ask Us to carry out additional Work in which case We will provide You with a further quotation/estimate; or

B. additional Goods, are included in the Work. You must advise Us as soon as possible if You wish Us to include additional Goods. We will advise You of any price increase. The additional Goods will not be included in the Work until We have agreed a price with You; or

C. stairs, lifts, windows or doorways are inadequate for the free movement of the Goods without risk of damage or injury or the use of mechanical equipment or structural alteration, or the approach road or drive is unsuitable for Our vehicles and/or containers to load/unload within 20 metres of the doorway, or We are asked to collect or deliver above ground or first upper floors.

D. Delays resulting while waiting for keys on fixed price jobs will be charged at an additional cost price.

E. Items packed by You have not been packed to a reasonable standard for fixed price jobs.

D. Goods are handed to You from store or You require access to Your Goods whilst they are in store; or

E. The Work is carried out on a evening, or public holiday; or

F. Our overheads or operational costs go up as a result of increases in but not limited to taxes, road or other tolls, fuel, or any other costs or expenses outside Our control; or

G. There is a 2 hour minimum on all jobs (Mon to Sat 0700 – 1800hrs) and 3 hrs on Sunday and 1800 – 0659hrs. After the minimum period, rates are charged in 30 min increments.

H. Quotations/Estimates include only the specified work to be undertaken. Any additional work such as moving goods into and out of storage on separate days are charged at the standard hourly rate as independent jobs, unless specified in the written quotation/estimate.

I. Where a day rate is stated in the quotation/estimate this is only valid for work for the full 9 hours.

J. Where a job requires any additional packing materials or resources such as a hoist, sash window removal, piano removal or labour etc as a result of information NOT being provided or agreed prior to commencement of a job will be charged at the applicable rate unless explicitly included in the agreed quotation or in writing by Vertigo Transport Ltd.

K. This quote is based on having access to the new property from the agreed start time.

L. Unless otherwise agreed between both parties in writing before the move date this quote is based on having to vacate the current property by 2pm.

M. Owner Self Packs: This quotation may be subject to review if additional packing or delays result if the owner self-packed items are not ready at the agreed start time of the move.

N. Unless the result of negligence on our behalf, we are not liable for any costs incurred by the client and other parties resulting from delays in moving out of the current property.
2. WORK NOT INCLUDEDUnless agreed otherwise in writing before the date of this quotation, Our price does not include, open or resealed paints, oils, lubricants or other materials deemed unsafe for transport or storage by our staff, fitments and fixtures, disconnecting and connecting domestic or other appliances and fittings, taking up or laying fitted floor coverings, moving loaded freezers or refrigerators, moving storage heaters not dismantled or any other items We specifically exclude in writing. Should You wish to move such items, We recommend that You seek advice from the manufacturer, retailer, or other suitability qualified person. We will not move Goods from or to a loft/attic unless the loft/attic is properly lit, floored and has a safe means of entry or exit. If any of Our employees carries out such Work, at Your request, and without Our prior written agreement, they do so without Our authority and outside the terms of their employment with Us. We shall not be liable for any loss or damage which may occur in carrying out such Work. If any of Our employees carries out such Work, at Your request, with Our prior written agreement We take no responsibility if these do not function correctly on reconnection, unless there is visible physical damage to the item resulting from the move.
3. PAYMENTUnless otherwise agreed differently in writing, payment is due:

A. A 50% deposit will be taken at the time of booking for all jobs. The balance or full payment will be taken strictly on the day of the job for estimated jobs (the first day for jobs over multiple days) or 5 working days in advance of the job date for Fixed Price Jobs. The deposit is fully refundable should you cancel your booking with 7 working days notice.

B. Commercial work will be invoiced as agreed in writing by Vertigo Transport  management.

C. On payment a 2% transaction fee due on all payments made by credit card or 3.5% for AMEX. There is no fee for debit card payments.

D. Any payment queries must be directed to head office on the day of the move; our removals staff do not have the authorisation to amend quotations or sum due.

E. There is a minimum disposal charge of £80.00 (per half tonne) for goods going to the waste disposal facility, plus hourly standard labour rates.

F. We do not accept cheques  or Diners card.

G. All storage is paid one month in advance.

H. By providing your card details you are agreeing to your card being automatically debited on completion of the job for the final amount based on the final time worked, materials used and any other associated costs.
4. DECLARATION OF OWNERSHIP / AUTHORITY TO CONTRACTBy accepting this Agreement You declare that the Goods to be handled are either Your own property free of any legal charge or burden on them or that You have the full authority of the owner or anyone having a legal interest in them to enter into this contract on their behalf. You agree to indemnify Us against any claims, charges and demands made against Us arising from any claim to the Goods made by another person. If any other person has or obtains an interest in the Goods You must advise Us of their name and address in writing immediately.

A. to be present or represented throughout the removal to ensure that nothing that should be removed is left behind and nothing is taken away in error. It is the client responsibility for ensuring the premises is checked before our staff leave the pickup address. Items left behind will be delivered at the clients’ expense. We are not liable for any costs incurred by the client and other parties.

B. to arrange proper protection for Goods left in unoccupied or unattended premises or Where other people such as tenants or workmen are or will be present. If You fail to protect Your Goods We shall not be liable for any loss or damage;

C. not to offer for removal or storage jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps or coins (or similar collections of any kind), plants and animals. We do not accept any liability for any claims for loss or damage to these items if they are placed in Our care or custody. Please make alternative transport or storage arrangements for such items;

D. not to offer for removal, packing or storage any item or thing unless You have insured that item or thing against accidental loss or damage and loss or damage caused by fire, lightning or explosion.

E. not to offer for removal, packing or storage any Goods (including food stuffs) which in Our opinion are dangerous, damaging or explosive, hazardous to health, in an unhygienic condition, or likely to attract vermin or other pests. You agree that We may refuse to handle or store such items without any liability to You. If such items are handled or stored by Us You agree to indemnify Us for any loss or damage incurred by Us or anyone else through the presence of such articles or substances. We may remove, destroy, or otherwise dispose of these articles or substances in which case you will pay Us any costs or expenses incurred by Us.

F. to empty and defrost refrigerators and freezers and to make alternative transport arrangements for their contents. We shall not be liable for damage to any freezer or refrigerator or its contents which results from the freezer or refrigerator being moved partially or fully loaded, nor for any illness or deterioration in such contents resulting from a change in temperature;

G. to make sure that all domestic and garden appliances, including but not limited to washing machines, dishwashers, hosepipes, petrol lawnmowers, are clean and dry and there is no residual fluid left in them;

H. to pay for any parking or meter suspension charges which We incur whilst carrying out Work for You. We advise that if you are unsure of the parking requirements that you contact the local council; our trucks require 2 or 3 parking bays (10 to 15m allocation). Any parking infringements incurred during the move will be added to your bill with an addition £5 fee for administration.
6. CANCELLING AND POSTPONEMENTIf You cancel or postpone the Work: after your booking is confirmed (and card details provided) you may be charged 50% of the confirmed quote. If you postpone or cancel within 24hours of the move start time you will be charged the value of the job in full.
7. ROUTE AND METHODYou agree that We may:

A. Interchange the Goods between vehicles and warehouses or other premises at any time;

B. Select the route and the means by which the Goods shall be carried or stored;

C. Employ sub contractors. If We subcontract the Work these Conditions will apply to the sub Contractor.

D. Extra fuel charges of £1.20 per mile apply when travelling outside the M25.

E. Extra payment of £11.50 required if travelling through the congestion charge.

F. Job arrival times are estimated. Although we do our best to be on time, circumstances out of our control may cause delays, we do not offer discounts for lateness.

8. SHIPPING: DELAYS IN-TRANSITA. Other than by reason of Our negligence or breach of contract, We will not be liable for delays in transit.

B. If through no fault of ours We are unable to deliver Your goods, We will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at Your expense.

C. Any transit times quoted by Us are estimated and based upon information known to Us at the time. Transit times may vary due to a number of factors outside Our control including but not limited to changes in sailing or departure dates made by the freight/shipping company, changes in the routes used by the freight/shipping company and port congestion. We will advise You of any material changes to the transit times as soon as We become aware. We will not be liable for any loss or damage incurred by You as a result of delays in transit time unless directly attributable to Our negligence or breach of contract.
9. OUR LIABILITY FOR LOSS AND DAMAGE TO THE GOODS:A. Vertigo Transport assumes that the Client has House hold Insurance cover in place that covers your items whilst in transit. Vertigo Transport can arrange insurance cover in the event the Client does not have cover for an administration fee. It is the Clients responsibility to inform Vertigo Transport of their insurance cover. Vertigo Transport will otherwise assume that sufficient Household Insurance Cover is in place.

B. Vertigo Transport will pay a maximum of £40 per any damaged item. You must note any visible loss, damage or failure to produce any goods at the time of delivery. For the purposes of this contract an item is defined as follows:

I. The contents of a box, parcel, package, carton or similar container; and

II. Any other object or thing that is moved handled or stored by Us.

B. We will disconnect and reconnect dishwashers, washing machines, dryers and other electrical appliances, except fitments and fixtures. We take no responsibility if these do not function correctly on reconnection, unless there is visible physical damage to the item resulting from the move.

C. Vertigo Transport will pay you up to a maximum of £30 for any broken glass covers on pictures.

D. We will dis-assemble and re-assemble IKEA, flat pack or custom made furniture. As IKEA offer no guarantee on their products assembly or disassembly, similarly we take no responsibility or offer compensation if these are damaged or do not function correctly on dis-assembly or re-assembly, unless there is visible physical damage to the item resulting from the move. For specialist furniture items we recommend contacting the manufacturer or place of purchase. Any dis-assembly or reassembly is explicitly under the clients instructions and direction.

E. Payment for all jobs is completed strictly in accordance with Para 3. All claims are treated separately to all job payments.

F. Our Insurers will seek to repair any damaged item (if possible) in the 1st instance. Where necessary, Vertigo Transport will arrange for an independent estimate or assessor for the repair or replacement of a damaged item.

G. We will treat an individual item of a matching set of articles or suite of furniture or sanitary fittings or other bathroom fittings as a single item. We will pay for damaged items but not for the other pieces of the set or suite which is not damaged.

H. It is Your responsibility to provide an inventory prior to moving your items. No claim may be made in respect of any item not described in the inventory or receipt.
10. LIMITS OF LIABILITY FOR DAMAGE TO PREMISESIn the event that access is difficult and unavoidable damage such as scuffs or small marks occur, Vertigo Transport will not be liable. If however we are negligent or in breach of contract or otherwise responsible for causing loss or damage to Your premises We will pay You either;

A the cost of repairing the damaged area to a maximum limit of £80; or

B up to a maximum of £8o on each premises.
11. EXCLUSIONS OF LIABILITYWe shall not be liable for:

A. loss or damage caused by fire;

B. loss or damage caused where Goods have been packed or unpacked by You or others;

C. loss or damage caused by changes in atmospheric conditions including but not limited to temperature, humidity, dampness, mould or mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly attributable to an ingress of water caused by Our negligence or breach of contract;

D. loss or damage caused by vermin, moth, or other infestation;

E. loss or damage caused if Goods have any inherent defects or suffer from any inherent vice or preexisting damage;

G. Any claims resulting from difficulties or inability in obtaining, fuel or other supplies, war invasion, act of foreign enemy, hostilities (whether war be declared or not) terrorist acts, civil war, rebellion, revolution, insurrection, military or usurped power or civil commotion of any kind;

H. Any claims for loss of, use, amenity, enjoyment, profits, or any other indirect or consequential loss that was not in contemplation or brought to Our attention in writing at the time this contract was made.

I. Any claims for items placed in locations that are not Our own approved storage facilities and accepted by our insurer.
12. TIME LIMITS FOR REPORTING CLAIMSYou must note any visible loss, damage or failure to produce any goods at the time of delivery. We accept no responsibility for loss or damage to property after a job is complete and payment is received – the Vertigo Transport office must be informed on the day of the move. A detailed inventory of damaged goods must be provided to us within 7 days of the job being completed. We will not accept claims outside of this period.

B. for Goods removed from Our premises by anyone other than Us – at the time the Goods are handed over;

C. for damage to premises – at the time of delivery of Your Goods by recording such damage on the delivery sheet.
13. IF OUR CHARGES ARE NOT PAID. If Our charges are not met in full on the due date interest will be payable at 5% above the base rate of HSBC Plc on all monies outstanding. Failure to pay within 7 days will result in proceedings through the County Courts to recover the full amount outstanding plus interest and any associated court or administration costs.

B. If Our charges are not paid, any Goods in Our possession or custody will be removed to store and retained until payment is made. We shall be entitled to charge for storing these Goods. Any costs incurred in removing them to or from store will be met by You. All charges must be paid in full before the Goods can be released

C. STORAGE. If your storage account invoice goes over 21 days late, a 10% fee is automatically added to the account.

D. LIEN (‘Lien’ means the right to hold property until a debt is paid in full). We shall have a general or particular lien upon all Goods in Our possession for all money You owe Us or for expenses incurred by Us and for payments We make on Your behalf. If some of the Goods have been delivered, removed, dispatched, or sold, the general lien shall apply to any Goods that remain in Our possession. We shall be entitled to charge warehouse rent and all other expenses whilst We maintain a lien on the Goods, all these Conditions shall continue to apply to them.

E. END OF AGREEMENT/POWER OF SALE In the event of more than twelve weeks rental being outstanding We may give You 30 days written notice requiring You to remove all Goods from Our care, control or custody and pay all debts due. If You do not remove the Goods We may sell or otherwise dispose of all or part of them without further notice. Any proceeds of sale will be credited to Your storage account or against any other payments due to Us from You. You will be responsible for any costs incurred by Us in selling or disposing of the Goods. Any surplus proceeds will be paid to You without interest.
14. SETTLING DISPUTES If a dispute arises under this agreement in the United Kingdom that cannot be resolved it maybe referred by either party to the County Court.
15. PRIVACY POLICY to protect your privacy and personal information, Vertigo Transport will not loan, rent or sell to any third parties any personal details that have been passed on to us without explicit prior permission. Personal information provided by you when making a booking is shared only with our company`s departments to facilitate the process.
16. ACCEPTANCE OF TERMS AND CONDITIONS By providing any debit or credit card details you are accepting ALL of Vertigo Transport Ltd Terms and Conditions. © Vertigo Transport Ltd 2014



1. In these terms and conditions, the following words have the following meanings:

  • Access Hours – the hours we permit access to the Unit.
  • This Agreement - these terms and conditions and the information set out overleaf.
  • Commencement Date – the date specified overleaf.
  • Deposit – the amount specified overleaf.
  • Due Date – the date specified overleaf and the corresponding date in each period specified overleaf or the previous business day if the Due Date falls on a Saturday, Sunday or public holiday.
  • The Goods – anything you store in the Unit at any time during this Agreement.
  • Insurance Option – the obtaining of insurance for the Goods by us under Condition 21A.
  • Our Fees – the amount specified overleaf which does not include VAT, which shall also be paid by you where it is or becomes applicable.
  • Prompt Payment – in respect of payment of each and every sum due under this Agreement, payment on the Due Date or within two working days afterwards, and in respect of any sum being due under any other agreement between You and us, payment within seven days of that sum being demanded in writing.
  • Sie – the premises on which the Unit is situated.
  • Termination Date – the date specified overleaf or the date of termination of this Agreement in accordance with Condition 25 or 26.
  • Unit – the storage unit overleaf or any alternative storage unit we may specify under Condition 11.
  • We, us, our – the storage provider.
  • You, your – the customer.

2. So long as Our Fees are paid up to date, we license You but no other person

2.1. to use the Unit for the storage of Goods in the Unit in accordance with this Agreement from the Commencement Date until this Agreement is terminated; and

2.2. to have access to the Unit at any time during the Access Hours only for the purposes of depositing, removing, substituting or inspecting the Goods and your regular inspection of the Unit for damage or unsuitability for the Goods. No access to the Unit will be permitted for any other purposes or outside Access Hours. We will try to provide advance warning of changes in Access Hours by notices on Site, but we reserve the right to change Access Hours to other reasonable access times at any time without giving any prior notice.
3. Only You and persons authorised in writing or accompanied by You will be allowed to have access to the Unit. Any such person is your agent for whose actions You are responsible and liable to us and to other users of units on the Site. You may withdraw any authorisation at any time but the withdrawal will not be effective until we receive it in writing. We may ask for proof of identity from You or any other person at any time (although we are not obliged by this Agreement or otherwise to do so) and we may refuse access to any person (including You) who is unable to provide satisfactory proof of identity. We may refuse You or your agents access at any time if we consider in our sole discretion that the safety of any person on the Site, or the security of the Unit or its contents, or other units or their contents will be put at risk.

3.1. ID: Two forms of ID are required. One needs to carry a photograph (passport/driving licence) and must be shown to a Vertigo Transport staff member.

3.2. Registered address: You must provide an address to which all communications are to be directed and shall notify Us in writing of any change. A utility bill dated within the last 3 months must be shown at the time of moving your goods into storage and shown to a Vertigo Transport staff member. ALL communications to You will be treated as having been duly served and received 3 days after posting by first class post if sent by post to the registered address or the address from which the last communication was received by Us; or if there is no registered address service will be effected by publication in a newspaper circulating in the area from which the Goods were removed. If We are unable to contact You at the address advised, You will be responsible for all costs we incur in establishing your whereabouts.

3.3. Inventory: If We provide an inventory or receipt for Goods it need not state the contents of any article, suite, case, bundle, package or other container. The inventory or receipt shall be final except for any specific item which You may point out in writing within seven days of receiving the inventory.

3.4. It is Your responsibility to provide an inventory prior to moving your items into storage, unless otherwise agreed in writing with Us. No claim may be made in respect of any item not described in the inventory or receipt.
4. You are responsible for providing a secure padlock for the Unit and You must ensure that the Unit is locked so as to be secure from unauthorised entry at all times when You are not in the Unit. We will not be responsible for locking any unlocked Unit. You should not leave your key with or permit access to your Unit to any person other than your own agent who is responsible to You and subject to your control and if You do so, You do so at your own risk whether or not any such person is our employee or agent. We do not accept any liability for any person including our employee or agent holding your key and having access to your Unit and any such person acts as your agent only. In the event we provide a padlock, this is to be returned to Vertigo Transport on vacating your unit. If this is not returned to Vertigo Transport, you will be charged £15 + VAT for replacement costs.
5. You will permit us and our agents and contractors to enter the Unit and if necessary we may break the lock to gain entry:

5.1. if we give You not less than seven days’ notice so that we may inspect the Unit or carry out repairs, maintenance and alterations to it or any other unit or part of the Site;

5.2. at any time without notifying You:

5.2.1. if we reasonably believe that the Unit contains any items described in Condition 8 or is being used in breach of Condition 9 or such entry is effected incidental to the exercise of our powers pursuant to Condition 18;

5.2.2. if we are required to do so by the Police, Fire Services, Local Authority or by a Court Order

5.2.3. for any purpose including that in Condition 5.1, if we believe it is necessary in an emergency;

5.2.4. to obtain access in accordance with Conditions 11 and 18;

5.2.5. to prevent injury or damage to persons or property; or

5.2.6. for the purpose of ascertaining whether the Unit contains any items described in Condition 8 or if we reasonably consider that such entry is necessary to ascertain whether action needs to be taken to prevent injury or damage to persons or property.
6. You warrant that throughout this Agreement, the Goods in the Unit from time to time are your own property or that the person who owns or has an interest in them has given You and that You act as a duly authorised agent of any such person. You indemnify us against any loss or damage suffered by us for breach of this warranty including against any loss, damage or expenses incurred by us (including any reasonably incurred legal fees) arising from any step or action taken by any person who owns or has an interest in the Goods.
7. We reserve the right to refuse to permit You to store any Goods or require You to collect any Goods from the Unit if in our opinion the safety of any person on the Site, or the security of the Unit or its contents, or other units or their contents would be put at risk by the storage or continued storage of any such Goods.
8. You must not store (and You must not allow any other person to store) any of the following in the Unit:

8.1. food or perishable goods unless securely packed so that they are protected from and do not attract vermin;

8.2. birds, fish, animals or any other living creatures;

8.3. combustible or flammable materials or liquids such as gas, paint, petrol, oil or cleaning solvents;

8.4. firearms, explosives, weapons or ammunition;

8.5. chemicals, radioactive materials, biological agents;

8.6. toxic waste, asbestos or other materials of a potentially dangerous nature;

8.7. any item which emits any fumes, smell or odour;

8.8. any illegal substances, illegal items or goods illegally obtained;
9. You must not (and You must not allow any other person to):

9.1. use the Unit or do anything on the Site or in the Unit which may be a nuisance to us or the users of any other unit or any person on the Site;

9.2. do anything on the Site or in the Unit which may invalidate any of our insurance policies or those of other unit users or increase the premiums payable on them;

9.3. use the Unit as offices or living accommodation or as a home or business address and not use the address of the Site or the Unit for receiving or sending mail;

9.4. spray paint or do any mechanical work of any kind in the Unit;

9.5. attach anything to the internal or external surfaces of the Unit or make any alteration to the Unit;

9.6. allow any liquid, substance, smell or odour to escape from the Unit or any noise to be audible or vibration to be felt outside the Unit;

9.7. cause any damage to the Unit or any other unit or the Site or its facilities or to the property of us or any other unit users or other persons on the Site and if You cause any damage You must (at our option) repair, restore or replace such damage or item or reimburse the costs of making necessary repairs, restoration or replacement or make proper compensation;

9.8. leave anything in or cause any obstruction or undue hindrance in any passageway, stairway, service area or other part of the Site and You must at all times exercise courtesy to others and reasonable care for your own safety and that of others in using these areas.

9.9. connect or provide any utilities or services to the Unit unless authorised in advance in writing by us.
10. You must (and You shall procure that your agents must):

10.1. use reasonable care when on the Site or in the Unit and take all reasonable care in respect of the Unit, the Site, and the property of us or any other unit users or other persons on the Site;

10.2. inform us immediately of any damage or defect to the Unit;

10.3. comply with the reasonable directions of any of our employees, agents and contractors at the Site and any further regulations for the use safety and security of the Unit and the Site which we may issue from time to time.
11. This Agreement shall not confer on You any right to exclusive possession of the Unit.

11.1. We may at any time by giving You seven days’ written notice require You to remove the Goods from the Unit to another unit specified by us which shall not be smaller than the current Unit.

11.2. We agree to pay your reasonable costs of removal which have been approved in writing by us in advance of the removal.

11.3. If You do not arrange the removal of Goods to the alternative unit by the date specified in our notice, we and our agents and contractors may enter the Unit and do so. In doing so, we and our agents and contractors will act as your agent and the removal will be at your risk (except for loss or damage caused wilfully or negligently by us and our agents and contractors, subject to the aggregate limit of our liability contained in Condition 21).

11.4. If the Goods are moved to an alternative unit, this Agreement will be varied by the substitution of the alternative unit number but shall otherwise continue in full force and effect and Our Fees at the rate set out overleaf will continue to apply to your use of the alternative unit.
12. You must pay us Our Fees for the minimum period of storage on signature of this Agreement and thereafter must pay Our Fees on the Due Date.
13. We may alter Our Fees at any time by giving You written notice and the new Fees shall take effect on the first Due Date occurring not less than four weeks after the date of our notice.
14. If You do not pay Our Fees on the Due Date, You must pay us an administrative charge for late payment which is the larger of 10 per cent of Our Fees or £50.
15. Additionally, on each occasion any cheque is dishonoured, at our option You must pay us an administrative charge of £12.
16. Additionally, You must pay us interest on all amounts overdue for payment from You at the rate of 5% above the base rate of HSBC Bank PLC, calculated from the date when payment becomes due up to and including the date of actual payment including all accrued interest, whether before or after judgement, and whether or not we exercise the right of sale under this Agreement.
17. You must pay us the Deposit on your signature of this Agreement. The Deposit will be returned to You (without interest) after this Agreement terminates less any amount we may in our sole discretion deduct to cover:

17.1. any breach of Condition 9.7;

17.2. any of Our Fees which have not been paid or any unpaid removal or other charges; or

17.3. any other obligation to us that You have not performed.
18. The Prompt Payment of each and every sum (including interest) whether invoiced or not, owing from You to us from time to time under this Agreement or any other agreement between You and us (in this Condition, called “Your Debt”) is of the essence of this Agreement.

18.1. The terms of this Condition are additional to and without prejudice to all or any rights we may have at common law or otherwise.

18.2. In default of Prompt Payment of Your Debt,

18.2.1. Subject to Condition 21A, if applicable, we are relieved of any duty howsoever arising in respect of the Goods; and

18.2.2. the Goods are held solely at Your risk and we shall be able to immediately exercise the lien described below.

18.3. We have a lien over the Goods for Your Debt until payment of Your Debt in full has been received by us in cash, BACS or, if by cheque, until the cheque has been paid by your bank and after this lien becomes exercisable by us, the following Conditions shall apply.

18.4. You shall pay us fees and charges at the same rates as under this Agreement and if this Agreement has been terminated, the relevant rate at which such fees and charges will be payable by You will be the rate which was payable immediately prior to termination; and

18.5. In default of Prompt Payment of Your Debt, You authorise us;

18.5.1. to refuse You and your agents access to the Goods, the Unit and the Site;

18.5.2. to enter the Unit and inspect and remove the Goods to another unit or Site;

18.5.3. to hold onto and/or ultimately dispose of some or all of the Goods.

18.6. In the event that Your Debt is not paid promptly or You fail to collect the Goods after we have required You to collect them or upon expiry or termination of this Agreement, we may, subject to Condition 18.8, sell the Goods and pass all ownership to them and use the proceeds of sale to pay first the costs incurred by us in the sale and removal, and secondly in paying Your Debt and to hold any balance for You. Interest will not accrue to You on the balance.

18.7. If the proceeds of sale are insufficient to discharge all or any part of the costs of sale incurred by us and Your Debt, You must pay any balance outstanding to us within seven days of a written demand from us which will set out the balance remaining due to us after the net proceeds of sale have been credited to You. Interest will continue to accrue to delivery post at your address overleaf or any address in England and Wales notified by You to us in writing prior to our notice, specifying any particulars that we have of the Goods, the amount of Your Debt at the date of the notice (and, in our sole discretion, specifying any amount by which Your Debt is increasing after the date of that notice) and directing You to pay and that in default of payment within two months after the date of the notice, we will sell the Goods. We do not agree to give You any further notice of any intended sale.

18.8. We will sell the Goods by the best method(s) reasonably available to achieve the best selling price reasonably obtainable in the open market, taking into account the costs of sale.

18.9. If the Goods cannot reasonably and economically be sold (for any reason whatsoever), or they remain unsold despite our efforts, You authorise us to treat them as abandoned by You and to destroy or otherwise dispose of them at your cost.
19. Because the nature and type of goods being stored by You from time to time is entirely within your discretion (subject to Condition 8 and 9) You must ensure that the Unit is suitable for the storage of the goods that You store or intend to store in it. We do not warrant or represent that any unit allocated to You is a suitable place or means of storage for any particular goods. We strongly advise You to inspect the Unit before storing Goods in the Unit and from time to time throughout the period of this Agreement.
20. In the event that You do not pay any Fees or charge, the Goods are left in the Unit at your sole risk. We exclude any liability in respect of the Goods when payment of Our Fees or charges is overdue and exclude any duty of care howsoever arising.
21. Unless Condition 21A applies we do not insure the Goods.

21.1. Storage of Goods in the Unit is at your sole risk.

21.2. Subject to Condition 21.A You warrant to us as follows:

21.2.1. that prior to bringing the Goods onto the Site you have insured or will insure the Goods against all normal perils under a valid contract of insurance with a reputable insurance company for their full replacement value and will not cause or allow that insurance cover to lapse whilst the Goods or any of them remain on the Site; and

21.2.2. that the insurance cover will not be for a sum which is lower than the replacement value of the Goods stored in the Unit from time to time.

21.3. We exclude all liability in respect of loss or damage relating to Your business, if any, including consequential loss, lost profits or business interruption, and all liability in respect of loss or damage to the Goods caused by Normal Perils, including as a result of negligence by us, our agents and/or employees above the sum of ?50 which we consider to be the normal excess on a standard household insurance policy whether or not that policy would cover the Goods

21.4. Normal Perils in this Condition mean loss of or damage to Goods caused by fire, lightning, explosion, earthquake, aircraft, storm, flood, bursting &/or leaking pipes, theft accompanied by forcible and violent entry or exit, riot, strike, civil commotion, malicious damage, and impact by vehicles.

21.5. You warrant that:

21.5.1. You have written overleaf the true total value of all the Goods

21.5.2. the aggregate value of the Goods stored in the Unit from time to time will not exceed that value; and this warranty is repeated by You to us at each Due Date.

21A This Condition applies only if You have accepted the Insurance Option. In that event, the following provisions of this Condition 21A shall apply.

21A.1 We shall take out and maintain a contract of insurance in accordance with the [specimen] [summary of terms] provided to you providing cover to us for the Goods and for the purposes of such insurance cover, the replacement value of the Goods shall be the True Total of the Value of the Goods stated at the beginning of this Agreement.

21A.2 If loss or damage occurs to the Goods as a result of any matter which may result in a claim under such insurance cover, we shall notify the insurer promptly of the claim and in any event within 2 business days of receipt from you of a written direction to notify a claim in the form attached to the [specimen / summary of terms]. For the purposes of processing any such claim You shall provide us, the insurer or any agent of the insurer appointed to investigate such claim with such information and existence as may reasonably be required in relation to the claim. We will also provide to you, the insurer, or any agent of the insurer appointed to investigate the claim, with such information and assistance in relation to the claim as may reasonably be required. In addition, we will send to you a copy of all correspondence with the insurer or any agent of the insurer relating to the claim (including the notification). While we will, in accordance with the previous provisions of this paragraph, notify claims to the insurer, we are not under any circumstances obliged to start or threaten to start any legal proceedings in relation to any such claim [unless specifically agreed with you in writing].

21A.3 In the event that we make a claim under such insurance cover in respect of damage or loss caused to the Goods, we shall pay or arrange for payment to You that part of any proceeds of such claim made by us which relates to such damage or loss to the Goods after deduction of any outstanding sums due to us from you. For the avoidance of doubt, You acknowledge that our liability in respect of any claim under such insurance cover is restricted to the payment to You of those sums which we recover which relate to the Goods.

21A.4 We do not give any advice concerning the insurance cover referred to in Condition 21A.1 and it is for you to make your own judgement whether such insurance is appropriate to cover the Goods and risks to them.

21A.5 If this Condition 21A applies then Condition 21.2 of the Agreement shall not apply.

21A.6 Nothing in this Condition 21A shall make us Your agent.
22. We do not exclude liability for physical injury to or the death of any person and which is a direct result of our negligence or wilful default or that of our agents and/or employees.
23. You will indemnify us against all claims, demands, liabilities, damages, costs and expenses incurred by us or by any of our servants, agents or other unit users or persons on the Site which arise out of the use of the Unit or the Site by You or any of your servants, agents or invitees or arise out of the breach of this Agreement by You.
24. In the event of circumstances which are outside our reasonable control and their consequences, we do not agree and are not obliged by this Agreement to maintain the safety or security of the Goods, the Unit or the Site in order to keep the Goods free from damage or loss. Neither You nor we shall have any liability under or be deemed to be in breach of this Agreement for any delay or failure in performance of this Agreement which results from circumstances beyond the reasonable control of that party. Such circumstances include any Act of God, riot, strike or lock-out, trade dispute or labour disturbance, accident, breakdown of plant or machinery, fire, flood, shortage of labour, materials or transport, electrical power failures, threat of or actual terrorism or environmental or health emergency or hazard, or entry into any unit including the Unit or the Site by, or arrest or seizure or confiscation of Goods by competent authorities.
25. This Agreement shall expire on the Termination Date or as described in Condition 26.
26. Either You or we may terminate this Agreement:

26.1 by giving not less than fourteen days’ written notice to the other ending on any Due Date and termination will take effect from that Due Date, which shall be the Termination Date; or Serious breach includes a failure by You to pay all Our Fees and other charges due to us under this Agreement. The Termination Date shall be the date the notice is effectively served on You in accordance with Condition 38
27. Immediately on the Termination Date, You must remove all goods from the Unit and leave the Unit clean and tidy and in the same condition as at the Commencement Date. If You do not do so, You shall pay our costs of cleaning the Unit or disposing of any goods or rubbish left in the Unit or on the Site. In default of Prompt Payment of our Fees and any payments due to us under this Agreement, we are relieved of any duty howsoever arising in respect of the Goods and they are held solely at your risk. We may treat Goods remaining in the Unit after the Termination Date as abandoned and may dispose of them in accordance with Condition 18.6 and 18.8.
28. Where this Agreement has terminated and You have paid more of Our Fees and charges than are due at the Termination Date, we will refund the balance to You after deduction of any payments due to us as if the balance were a Deposit under Condition 17. No interest will accrue on any money held by us for You. Where any payments are still outstanding from You, You must pay us in full including any outstanding interest before we will release the Goods to You.
29. You agree to examine the Goods carefully upon removing them from the Unit and must tell us about any loss or damage to the Goods as soon as is reasonably possible after doing so.
30. Any delay by us in exercising any of our rights under this Agreement will not affect our rights or be a waiver of those rights, nor will any partial exercise of any right exclude a further exercise of that right
31. Every provision in this Agreement is severable and distinct from every other provision and if at any time one or more of such provisions is or becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected in any way.
32. This Agreement can only be varied in writing and signed by one of our directors. None of our other employees or agents has any authority to vary this Agreement on our behalf whether orally or in writing or to make any representation of fact that is or may be inconsistent with the terms of this Agreement.
33. You may not assign any of your rights under this Agreement or part with possession of the Unit or Goods whilst they are on the Site to any other person, firm or company and a breach of this Condition is a serious breach under Condition 26.2.
34. You agree that it is not the intent of this Agreement to confer any rights on any third parties by virtue of this Agreement and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply to this Agreement.
35. This Agreement shall be governed by English law and You and we submit to the exclusive jurisdiction of the English courts.
36. This Agreement shall not create a tenancy or constitute us as bailees of Goods.
37. Where You are two or more persons your obligations under this Agreement shall be obligations of each of you separately.
38. Any notice given under this Agreement must be in writing and may be served by personal delivery to the person notified or its address or by pre-paid post. Your address for service of notices shall be your address written overleaf or any other address in England which You have previously notified to us in writing. Any notice to You will also be sent to any owner (whether sole, joint, or co-owners) the name and address of whom we have been previously notified by You. Any notice to us must be sent to our address set out overleaf. A notice will be served at the time of personal delivery or forty-eight hours after it has been placed in the post.
39. You consent to our use of the information given by You, including your personal information, for marketing and other purposes and You consent to us passing such information to other persons and companies for them to use for marketing or other purposes.
40. Before taking any court proceedings for anything arising out of this Agreement (apart from emergency court proceedings), the complaining party shall inform the other person in writing of the dispute in as much detail as possible and You and we agree to try informal conciliation within twenty business days of the notice of the dispute. If the dispute cannot be resolved, You and we agree to use the Centre for Alternative Dispute Solution to try to resolve the dispute amicably by using an Alternative Dispute Resolution procedure before taking any other step. If the dispute is not resolved to mutual satisfaction within 90 days after notice of the dispute has been given, You or we may submit the dispute to the Court. This Condition does not affect the right of either You or us to terminate this
41. Containerised Storage. Three working days notice is required to access/remove items in containerised storage (Self Storage excluded) and there is a £20 access charge per container.
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